FAQs

What do I do if my crown comes off?

  1. Call our office to schedule an appointment for the doctor to re cement the crown back in your mouth
  2. It’s a good idea to temporarily place your crown back on your tooth if possible, using some over the counter dental cream that you can buy at your local drugstore. Be sure to rinse the crown off first and try in the fit before trying to apply adhesive cream.
  3. If you do not have the crown, make every effort to get an appointment right away, as the tooth may be fragile and at risk for breaking.

What do I do if I am a patient of record and I have a dental emergency outside regular office hours?

If you are a patient of record and have a dental emergency after regular office hours, you may call our office and you will be prompted to press a number to leave a message for the doctor on call. The doctor will return your call as soon as possible to speak to you about your emergency.

What do I do if I have something caught between my teeth?

  1. Gently try to remove the debris with dental floss.
  2. You may also rinse your mouth with salt water or a mouthwash to see if that dislodges the debris.
  3. If you are not successful, please call us to schedule an appointment. Do not try to use a sharp or pointed object to try and remove it, as you many cause further damage or harm.

What do I do if my child’s tooth is knocked out?

  1. If your child has a toothache or a trauma related injury, please call us right away in order for us to take care of him/her as quickly as possible
  2. You may rinse the mouth with water. OTC pain medications (please follow dosage charts) may help ease some symptoms.
  3. If a baby tooth is knocked out due to a fall or injury, replanting it may cause subsequent damage to the developing permanent tooth.
  4. If a permanent tooth is knocked out or damaged, call our office right away. You may need to rinse it gently with cool water (do not scrub clean) and replace the tooth in the socket while holding it there with a clean gauze or wash cloth. If it cannot be replaced, place the tooth in a container of cold milk, saliva, or water, and call us immediately. After hour calls are accepted to ensure proper and timely care. The faster you act, the better!
  5. If a tooth is chipped/fractured, call us immediately in order to quickly act to save the tooth, prevent infection, and reduce the need of extensive treatment. If swelling of the lip is evident, you may rinse the mouth with water and apply a cold compress. If any broken fragments are found, place them in a container of cold milk or water and bring it with you to the office.
  6. Dental injuries can be prevented by: always using a car seat and seat belts when traveling, proofing your home to prevent falls and electrical injuries for children, and using a mouth guard or protective piece for a child playing sports.

Insurance FAQs

Will my insurance pay all of my dental costs?

Many patients assume their insurance will pay 90%-100% of all their dental fees. The percentage paid is usually determined by how much you or your employer has paid for coverage and the type of contract your employer has set up with the insurance company. Sometimes your dental insurer reimburses you (or the dentist) at a lower rate than the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the usual, customary, or reasonable fee (UCR) used by the company. A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate. Insurance companies set their own schedules and each company uses a different set of fees they consider “allowable”.

What is the difference between an “in-network” and “out-of-network provider?

An in-network dentist has contracted with the dental insurance company to provide services to plan members for specific pre-negotiated rates. An out-of-network dentist has not contracted with the insurance company. Many insurance companies provide a level of benefits for out-of-network providers. You should contact your insurance company and ask about your out-of-network benefits.

Can I still see you as my dentist if you aren’t a network provider for my insurance plan?

Absolutely! We are an out-of-network provider with all insurance companies. We will provide you with quality dental care, and create a claim form you can submit directly to your insurance company, no matter what insurance you have.

Will I be able to use my dental insurance benefit if I come to your office?

Yes. You should check with your insurance company and ask what their “out-of-network” benefits are. You will pay for our services at the time of your appointment, and we will provide you the claim form for you to submit to your insurance company. Your insurance company will reimburse you.

Does this mean that your office is more expensive than someone “in network”?

It depends. Some insurance plans pay the same benefits for services from in-network and out-of-network providers. Dentists who participate in multiple dental insurance networks agree to accept a lower fee for their services in order to be a “participating provider”. This could cause dentists to see a higher volume of patients and consequently spend less time with their patients, which could potentially impacting the quality of care. It is our mission to be insurance aware, but not insurance driven, so that we can provide our patients with the highest level of care.